Tips to protect yourself from online scams

The bank never asks clients to disclose your personal or banking data outside official channels. We advise you to be extra careful whenever you are asked for data and in case of uncertainty you can always visit one of our branches or contact us through our official channels.

One of the frequent risks when using technology is the disclosure of personal and financial information to unknown sources. Whether it’s a phishing email, a dubious website or an insecure network, malicious actors are always looking for ways to steal sensitive information.

Here are some tips to help you stay protected:

  • Verify the source before sharing any information online.
  • Check for secure websites (“https” in website addresses).
  • Never disclose your personal and financial data if you are asked by unknown sources in any form (email, phone, letter, etc.) that focus on requests related to your account, bank card or electronic platforms (e-banking, m-banking etc.).
  • Bank officials will never ask you for sensitive information (such as passwords, card PIN or other data) that may compromise your privacy or the security of your funds.
  • Stay safe online by using only the bank’s official website ( for information, transactions and other services.Make sure you use the bank’s official electronic platforms for banking services.
  • Be careful when opening documents attached to emails (‘attachments’) or when clicking on links / tabs in emails, especially if they are from unknown senders.
  • Use strong, unique passwords for each of your accounts and enable two-factor authentication where possible.
  • Keep your software and devices up to date to ensure that any security vulnerabilities are fixed. Avoid using public Wi-Fi or public computers when using online banking services.
  • Being vigilant, well-informed with the latest developments and proactive in protecting personal and financial data can significantly reduce the risk of identity theft, your data and financial fraud.

If you suspect any unauthorized activity, receive suspicious e-mails, messages, or notifications for which you do not know the exact source related to the bank’s services, please report them immediately to us through our communication channels:



? 0800 50 000, 038 620 620